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4 Aug
2024
Full-Time Technical Lead Job 2024 at Wipro Limited
Job Description
Technical Lead Job 2024 at Wipro Limited
- Job title: Technical Lead
- Job Location:Greater Noida, India
- Job I’d:3056404
- Educational Qualifications: Any Graduate holder
- Experience: Freshers
- Job Type: Full Time
Job Role Purpose
The role’s goal is to assist process delivery by ensuring Production Specialists’ daily performance, resolving technical escalations, and improving technical competency.
- Oversee and support the process by comparing daily transactions to performance metrics.
- Handle technical escalations by accurately diagnosing and addressing client issues.
- Develop people skills to achieve operational excellence and sustain great customer service levels for current accounts/clients.
The following skills are required to efficiently perform this role:
Functional Competencies / Skills
How about knowledge? Knowledge of the assigned process, tools, and systems?
Competency levels
- Foundation knowledgeable about the competency criteria. Demonstrates (in parts) regularly with little backup or direction.
- Competent Consistently displays the entire extent of the ability without assistance.
- Extends competency to challenging and unknown situations.
- Experts Apply proficiency in all situations and act as a guide for others.
- Master Coaches others and enhances organizational capabilities in the competency area. Serves as a major resource for that expertise and is widely recognized throughout the organization.
Behavioral Competencies:
- Domain knowledge, collaborative work, problem-solving skills, attention to detail, and execution excellence are essential. Stakeholder management focuses on internal clients.
Effective communication
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